Warranty

At Madbid, we understand that purchasing digital assets can cause concern. That’s why we have developed a reliable guarantee system that protects the interests of all parties involved in the transaction.

Our Guarantees for Buyers

Guaranteed Access Delivery

We fully guarantee that you will receive all necessary access details for the digital asset you purchased:

  • once the payment is confirmed, the seller is obligated to provide all required access credentials;

  • your funds are securely held on our platform and are released to the seller only after you confirm that you have received all access;

  • if the seller refuses to provide access, we refund 100% of your payment.

Transaction Security

Our platform implements a comprehensive set of measures to ensure maximum security for every transaction:

  • we verify digital assets for any previous sales history;

  • we use a secure data transfer protocol for exchanging access details.

Guarantee Period

To give you peace of mind and enough time to thoroughly inspect the purchased asset, we provide clear guarantee timeframes:

  • the standard guarantee period is 24 hours from the moment you confirm access delivery;

  • during this time, you can test all features and functionality of the purchased digital asset;

  • in certain cases, the guarantee period may be extended according to the data transfer rules of specific platforms (YouTube, Telegram), but for no longer than 7 calendar days.

Customer Support

If you have any questions or encounter issues, our team is always ready to assist:

  • our support team is available 24/7;

  • priority support for active transactions;

  • you can contact us via chat, email, or phone if needed;

  • guaranteed response time within 2 hours during business hours.

Guarantee Limitations

For complete transparency, we outline the situations in which our guarantees do not apply:

  • actions by the buyer that result in loss of access after successful transfer (e.g., changing passwords without saving recovery details);

  • violations of the rules of the platform where the digital asset is located (e.g., Instagram account suspension for policy violations);

  • changes in the operation or algorithms of social networks that affect asset performance;

  • natural audience fluctuations (unsubscribes, minor follower loss within normal limits);

  • cases where the buyer fails to report an issue within the guarantee period

Dispute Resolution Process

If a disagreement arises, we follow a clear procedure to ensure fast and fair resolution:

  1. The buyer contacts support with a detailed description of the problem.

  2. The Madbid team conducts an investigation within 24 hours.

  3. If the issue is confirmed, the buyer is offered a full refund.

  4. Independent experts may be involved if additional assessment is needed.

Madbid — your trusted escrow partner for secure digital asset transactions since 2021