Frequently Asked Questions

 

General Questions

What is Madbid?

Madbid is a secure platform for buying and selling digital assets, including social media accounts, Telegram channels, websites, and other online projects.

When and how did Madbid change?

In 2021, Madbid completely transformed its business model, evolving from a bid-per-action auction into a reliable platform for safe digital asset transactions.

Security

How does Madbid guarantee transaction security?

Madbid acts as an independent intermediary between the buyer and the seller. The buyer’s funds are held in escrow on the platform until all access to the digital asset is fully confirmed.

Can I trust the sellers on the platform?

Yes. Madbid is designed specifically to solve trust issues. We verify sellers and act as a guarantor, protecting both sides from fraud.

What happens if the seller doesn’t provide the access after payment?

If the seller fails to deliver access, the funds are returned to the buyer, as they remain reserved until the transaction is fully completed.

Payments

What payment methods are available on Madbid?

We support several payment options:

  • cryptocurrencies (especially USDT Tether) — the fastest method;

  • PayPal — a convenient international option;

  • bank cards (where allowed);

  • additional methods upon individual agreement.
     

What is the Madbid service fee?

For transactions over $250, the fee is 4%.
The minimum fee is $10, even if the asset price is lower.

Are there payment restrictions for certain countries?

Yes, the platform does not accept payments from countries under sanctions.

Account Transfer

How is the account transferred after payment?

After payment confirmation, the seller provides all required access details through Madbid’s secure communication channel.
The buyer verifies the access, and once confirmed, the funds are released to the seller.

Can I change the password and account details immediately after purchase?

Yes. We recommend changing all passwords, email addresses, and other sensitive information right after receiving access.

What should I do if I encounter issues with the account after purchase?

Contact our support team immediately.
If issues arise right after the purchase (e.g., account suspension), we will investigate and help resolve the situation.

Target Audience

Who can use the Madbid platform?

Our platform is suitable for:

  • freelancers selling their projects;

  • owners of social media channels and pages;

  • digital marketers and SMM specialists;

  • entrepreneurs seeking ready-made digital assets;

  • investors in online projects.
     

Are there geographic restrictions for users?

Madbid is an international platform available in most countries.
However, direct payments from sanctioned countries are restricted.

Support

How can I contact support?

You can reach our support team through the contact form on the website, by email, or via the built-in chat on the platform.

Is support available 24/7?

We strive to respond as quickly as possible.
Typically, our support agents reply within 24 hours on business days